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This Refund Policy explains the general conditions that apply to PurchOnTV subscription purchases, refund requests, payment issues and cancellations.
We aim to provide clear information about our subscription services before purchase. Please review the applicable plan information, duration and service details before completing an order.
Because subscription services can involve immediate activation and access being provided after purchase, refund eligibility may depend on the circumstances of the request and whether the service has already been activated or used.
Customers should contact PurchOnTV as soon as possible if there is a payment problem, activation issue or other problem with an order.
PurchOnTV reviews refund requests individually based on the circumstances of the purchase, the status of the subscription, the nature of the issue and any relevant payment information.
A refund is not automatically guaranteed simply because a customer requests one. Customers should provide accurate information so that the request can be properly reviewed.
Depending on the circumstances, PurchOnTV may review refund requests involving situations such as:
The existence of one of the situations above does not by itself guarantee a refund. PurchOnTV may request additional information before making a decision about a refund request.
Refunds may not be available in situations where the customer has purchased a subscription and the service has already been activated or used, particularly where the issue is unrelated to a confirmed service failure.
If you experience a problem after purchasing a subscription, please contact PurchOnTV support before requesting a refund.
Our support team may ask for information about your device, application, connection method or account so that the problem can be investigated.
If the issue can be resolved through configuration or troubleshooting, support may provide setup assistance rather than process a refund.
If you believe you have been charged incorrectly, please contact PurchOnTV with the relevant payment information as soon as possible.
Providing accurate payment information can help us investigate the issue more efficiently.
If you believe the same purchase was charged more than once, contact PurchOnTV support and provide the relevant transaction information.
After verification, duplicate payments may be reviewed for appropriate resolution.
Customers may contact PurchOnTV regarding subscription cancellation questions. Cancellation of a subscription does not automatically mean that a refund will be issued.
Where a subscription has already been activated or used, the applicable refund decision will be based on the circumstances described in this Refund Policy.
To request a refund review, contact PurchOnTV and provide enough information for us to identify the relevant purchase.
PurchOnTV may request additional information when necessary to verify a transaction or understand the reported issue.
Refund decisions may depend on the specific circumstances of the purchase, whether the subscription was activated or used, and the nature of the reported problem.
PurchOnTV may use third-party payment providers to process transactions. Payment providers may have their own terms, refund procedures and policies.
If your payment was processed directly by a third-party payment provider, certain aspects of the transaction may also be subject to that provider's policies.
If you have a problem with a purchase, we encourage you to contact PurchOnTV support first so that we can review the issue and attempt to resolve it.
Providing the relevant order and payment information can help prevent unnecessary delays in resolving a genuine payment issue.
IPTV services may depend on internet connectivity, compatible devices, applications, third-party infrastructure and other factors outside PurchOnTV's direct control.
Temporary interruptions caused by a customer's internet provider, device, application, local network or third-party infrastructure do not automatically qualify for a refund.
PurchOnTV support can help determine whether an issue appears to be related to the service or to another component of the customer's setup.
For additional information about consumer rights, online purchases and consumer protection, you can visit the official U.S. Federal Trade Commission .
This external resource provides general information about consumer protection and online transactions.
PurchOnTV may update this Refund Policy from time to time to reflect changes to our services, subscription options, payment methods or business practices.
The updated version will be published on this page. Customers should review the Refund Policy before completing a new purchase.
If you have a question about a payment, subscription, cancellation or refund request, contact PurchOnTV support.
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